People have managed to haggle huge savings on their contracts Sign up to our free email alerts for the top money saving stories sent straight to your e-mail We have more newsletters Virgin Media customers are being "urged to cancel" their broadband contracts to see if they can get a cheaper deal. The telecomms company announced it would be raising prices by more than 17 per cent for customers in April. Customers were sent emails about the rise which could see
UK households paying more than £10-a-month in some circumstances. Virgin Media has said it will give customers 30 days from when they received the email to contact them about their broadband contracts where they can cancel or try and get a cheaper deal. Virgin is one of the only companies allowing customers to do this and it will disappear in 2024. Many customers have been contacting the company and getting great deals. Read more: Sky broadband customers issued 30-day deadline before major price hikes But some have found a handy trick to try and get the best deal possible. Customers say they have been contacting Virgin Media to cancel before they're offered a huge discount on their bills. Virgin Media customers went to a popular money-saving group Extreme Couponing and Bargains UK group to share how much they have been able to save. One customer said: "Mine was going up to £69 a month. I phoned them on Tuesday and told them I was cancelling as found a better deal elsewhere. 45 mins on the phone but managed to get it down to £38 a month with no increase for 18 months (length of contraxt) a saving of £31 a month, always worth a call!" Another Virgin Media customer added: "I had a letter about a £12 per month increase. I spoke to the cancellation line and because my contract ran out last July, they offered me a new one for 18 months which is less than what I am paying now. They were really helpful, I just explained that a £12 per month increase is a bit steep!" And a third customer warned others about the changes but added: "This right to leave is current but won't be after April, they are putting price increases into the contract wording and will only put prices up every April. Because its in the contract you will not be able to leave free of charge with a price increase but you will have to pay to leave early "My Internet would have been £44 from April but I called and got it put down to £29 for 18 months" Read more money-saving news: Martin Lewis urges UK households to claim £400 free energy bill support I knocked £13-a-month off my BT broadband bill but the process was ridiculous