Resale fee imposed by an official Sheeran site set up to thwart touts has made it almost impossible to get rid of unused tickets
Ed Sheeran fans claim they have been left hundreds of pounds out of pocket after measures to prevent ticket touting during his record-breaking Divide tour backfired.
Sheeran and his promotion company Kilimanjaro Live have been at the forefront of a battle with resale platforms such as Viagogo, which are used by touts to sell tickets for popular gigs, often at vast mark-ups.But concertgoers have complained that the methods used by the singer-songwriter’s team to combat touts ended up hurting innocent fans.