August 19, 2019

Quick-thinking customer service representative saves Michigan mans life
Kimberly Williams saved Dan Magennis' life, from nearly 900 miles away. Last Tuesday, Magennis called Comcast with a question about his cable. The Walker, Michigan, resident was home alone, and had the phone on speaker. Suddenly, he was unable to answer the representative's questions, and couldn't move his right leg. Magennis said he realized he was having a stroke, but couldn't communicate that to the representative, Williams. Williams was in her office in Jackson, Mississippi, but told M Live she had "confidence in my heart, I knew something was wrong with him." Williams moved fast, and started searching online for police departments near Magennis' house. She finally reached the Walker Fire Department, and five minutes later, paramedics arrived at Magennis' house and rushed him to the hospital. Doctors quickly determined Magennis had a blood clot on the left side of his brain, and he was in surgery within an hour. Timing is critical with stroke victims, and Williams' fast thinking helped save Magennis' life. He left the hospital two days after surgery, and said he is so grateful for Williams. "It was absolutely unexpected," he said. "But I'm still here today. It's incredible."

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