October 20, 2017
Citizens Advice urges Ofcom to act after finding Vodafone, EE and Three charge for handsets after phones paid off

UK mobile phone firms overcharging customers after contracts expire - The Guardian

Three of Britain’s biggest mobile phone networks keep charging customers extra for their handsets after they have been paid off, leaving them up to £38 a month worse off, a consumer group has said.
Citizens Advice found that Vodafone, EE and Three were overcharging customers who failed to change their contract an average of £22 a month, rising to £38 a month for buyers of premium phones including the Samsung Galaxy S8, Apple iPhone and Sony Xperia XZ Premium.
Raising concerns that older customers were being stung by “sharp practices”, it called for intervention from the regulator Ofcom if mobile networks failed to be clear about how contracts are structured and cut bills once phones are paid off.
“Mobile phones are now an essential part of modern life, but the way that the cost of handsets are hidden within some contracts gives phone providers a way to exploit their customers,” said Gillian Guy, the chief executive of Citizens Advice.
Many contracts are paid monthly over two years and cover the cost of the customer’s phones, which can be hundreds of pounds to buy outright. At the end of the contract, the customer owns the handset and is free to stay on the contract or switch.
However, Citizens Advice research found that Vodafone, EE and Three continued charging customers the same amount as when they were paying for the handset.
In the worst case, customers with a 256GB iPhone could end up being overcharged by £46 a month on average, it said.
Over-65s were the most likely to be caught out, with 23% on a handset-inclusive deal remaining on it for more than 12 months past the end of the fixed contract, compared with 13% of under-65s.
Overall, 36% of people with a handset-inclusive mobile phone contract stayed on it beyond the fixed period, with 19% staying in the same contract for more than six months afterwards.

Citizens Advice called on all providers to reduce their customers’ bills when they stay in the same contract past the end of a fixed deal to reflect the expired cost of the handset.
Guy added: “It is clearly unfair that some phone providers are charging loyal customers for handsets that they have already paid for. It’s especially concerning that older customers are more likely to be stung by this sharp practice.”
A Three spokeswoman said contract end-dates were made clear to new customers, who were encouraged to get in touch if they wanted to change their plan.
A Vodafone spokeswoman said workers contacted customers near the ends of their contracts “wherever possible”.
EE said separating phone and tariff sometimes left customers worse off, adding that most choose upgrades or a SIM-only plan when their contracts expire.
Nina Bibby, chief marketing officer of O2, accused rivals of undermining trust and reputation in the mobile phone industry, and said the provider separated device and service charges in monthly bills: “We’d like to see the other operators review their position and follow our lead.”
Latest News
Top news around the world
Coronavirus Disease

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.

Around the World

Celebrity News

> Latest News in Media

Watch It
Jordin Sparks reminisces on her 'American Idol' red carpet look | Page Six Celebrity News
October 20, 2020
jY7lZfiALf4
Kristin Cavallari knew viral Stephen Colletti post would cause a ‘commotion’ | Page Six News
October 20, 2020
QO1hcxcwHoc
John Stamos volunteers to join #HappyDays reunion as Chachi | Page Six Celebrity News
October 20, 2020
xCqwNFpUBFA
"90 Day" Cheating, Christina's Ex's Breakup Class & Dirty Sheets - "Nightly Pop" 10/20/20 | E! News
October 21, 2020
gfMu8f1WbjA
Kim Kardashian at the "KUWTK" Series Premiere: Rewind | E! News
October 21, 2020
FsYgc-cAs_M
Kim Kardashian's Very First E! Interview: Rewind | E! News
October 21, 2020
A01MwO_2k0U
Jamie Lee Curtis & Neve Campbell On Fake Blood, Pay Equality And Their Reign as Scream Queens
October 21, 2020
zudJbm3Ofy0
Why Netflix's Q3 Earnings Were Less than Projected
October 21, 2020
dhbHvSJMwK4
What To Expect from Q3 Media Earnings
October 20, 2020
7vExBnxdx9M
Kim Kardashian Shows Off Her 'Kimopoly' Board | TMZ TV
October 21, 2020
oFXkAVDjf-Q
Halsey Debuts Shaved Head On TikTok | TMZ TV
October 21, 2020
jGYi5GAABhQ
Bill Cosby Cracks Smile in His Latest Prison Mug Shot | TMZ TV
October 21, 2020
Vfi8WshOij8
TV Schedule
Late Night Show
Watch the latest shows of U.S. top comedians

Sports

Latest sport results, news, videos, interviews and comments
Latest Events
21
Oct
ENGLAND: Championship
Watford - Blackburn
21
Oct
ENGLAND: Championship
Cardiff City - Bournemouth
21
Oct
ENGLAND: Championship
Sheffield Wednesday - Brentford
21
Oct
ENGLAND: Championship
Stoke City - Barnsley
20
Oct
ENGLAND: Championship
Norwich City - Birmingham
20
Oct
ENGLAND: Championship
Coventry - Swansea City
20
Oct
ENGLAND: Championship
Nottingham Forest - Rotherham
20
Oct
ENGLAND: Championship
Millwall - Luton
20
Oct
ENGLAND: Championship
Huddersfield - Derby County
20
Oct
ENGLAND: Championship
Reading - Wycombe Wanderers
20
Oct
ENGLAND: Championship
Bristol City - Middlesbrough
19
Oct
ENGLAND: Premier League
Leeds - Wolves
19
Oct
ENGLAND: Premier League
West Bromwich Albion - Burnley
19
Oct
ITALY: Serie A
Verona - Genoa
18
Oct
ITALY: Serie A
Roma - Benevento
18
Oct
ENGLAND: Premier League
Tottenham Hotspur - West Ham United
18
Oct
ENGLAND: Premier League
Leicester City - Aston Villa
18
Oct
ENGLAND: Premier League
Crystal Palace - Brighton
18
Oct
ENGLAND: Championship
Preston NE - Cardiff City
18
Oct
SPAIN: La Liga
Real Betis - Real Sociedad
18
Oct
GERMANY: Bundesliga
Koln - Eintracht Frankfurt
18
Oct
GERMANY: Bundesliga
Schalke - Union Berlin
18
Oct
ENGLAND: Premier League
Sheffield United - Fulham
18
Oct
SPAIN: La Liga
Alaves - Elche
18
Oct
SPAIN: La Liga
Huesca - Real Valladolid
18
Oct
ITALY: Serie A
Udinese - Parma
18
Oct
SPAIN: La Liga
Villarreal - Valencia
18
Oct
ITALY: Serie A
Torino - Cagliari
18
Oct
ITALY: Serie A
Spezia - Fiorentina
18
Oct
SPAIN: La Liga
Athletic Bilbao - Levante
18
Oct
SPAIN: La Liga
Eibar - Osasuna
18
Oct
ITALY: Serie A
Bologna - Sassuolo
17
Oct
ENGLAND: Premier League
Manchester City - Arsenal
17
Oct
ITALY: Serie A
Inter Milan - AC Milan
17
Oct
GERMANY: Bundesliga
Arminia Bielefeld - Bayern Munich
17
Oct
GERMANY: Bundesliga
Hoffenheim - Borussia Dortmund
17
Oct
ENGLAND: Premier League
Chelsea - Southampton
17
Oct
ENGLAND: Premier League
Newcastle United - Manchester United
17
Oct
SPAIN: La Liga
Getafe - Barcelona
17
Oct
ITALY: Serie A
Crotone - Juventus
17
Oct
SPAIN: La Liga
Real Madrid - Cadiz
17
Oct
SPAIN: La Liga
Celta Vigo - Atletico Madrid
17
Oct
ITALY: Serie A
Napoli - Atalanta
17
Oct
ENGLAND: Premier League
Everton - Liverpool
17
Oct
GERMANY: Bundesliga
Borussia Monchengladbach - Wolfsburg
17
Oct
ENGLAND: Championship
Middlesbrough - Reading
17
Oct
ENGLAND: Championship
Birmingham - Sheffield Wednesday
17
Oct
ENGLAND: Championship
Blackburn - Nottingham Forest
17
Oct
ENGLAND: Championship
Barnsley - Bristol City
17
Oct
ENGLAND: Championship
Wycombe Wanderers - Millwall
17
Oct
ENGLAND: Championship
Luton - Stoke City
17
Oct
ENGLAND: Championship
Swansea City - Huddersfield
17
Oct
ENGLAND: Championship
Brentford - Coventry
17
Oct
ENGLAND: Championship
Rotherham - Norwich City
17
Oct
ITALY: Serie A
Sampdoria - Lazio
15
Oct
GERMANY: National cup
Duren Merzenich - Bayern Munich
13
Oct
UEFA NATIONS LEAGUE A: Group Stage
Germany - Switzerland
10
Oct
UEFA NATIONS LEAGUE A: Group Stage
Ukraine - Germany
04
Oct
ENGLAND: Premier League
Manchester United - Tottenham Hotspur
04
Oct
ENGLAND: Premier League
Arsenal - Sheffield United
04
Oct
ENGLAND: Premier League
Aston Villa - Liverpool
04
Oct
GERMANY: Bundesliga
Bayern Munich - Hertha Berlin
04
Oct
SPAIN: La Liga
Barcelona - Sevilla
04
Oct
ITALY: Serie A
AC Milan - Spezia
04
Oct
ITALY: Serie A
Lazio - Inter Milan
04
Oct
SPAIN: La Liga
Levante - Real Madrid
03
Oct
ITALY: Serie A
Udinese - Roma
Find us on Instagram
at @feedimo to stay up to date with the latest.
Featured Video You Might Like
zWJ3MxW_HWA L1eLanNeZKg i1XRgbyUtOo -g9Qziqbif8 0vmRhiLHE2U JFCZUoa6MYE UfN5PCF5EUo 2PV55f3-UAg W3y9zuI_F64 -7qCxIccihU pQ9gcOoH9R8 g5MRDEXRk4k
Copyright © 2020 Feedimo. All Rights Reserved.