September 13, 2023
Energy suppliers in UK banned from force-fitting prepay meters for over-75s
Energy suppliers have been officially banned from force-fitting prepayment meters for elderly people and those with infant children after a scandal over companies’ treatment of vulnerable customers. The industry regulator, Ofgem , said on Wednesday that companies would be forbidden from forcibly installing prepayment meters for people over 75 years old with no support in their house and in homes with children under the age of two. The move is an expanded and mandatory version of a code of practice for the forced installation of prepayment meters that suppliers signed up to on a voluntary basis earlier this year. The Guardian revealed in April that energy suppliers had agreed to a ban on installing prepayment meters in the homes of customers over 85 without consent as part of a new code of conduct and would also make representatives wear body cameras. Ofgem said on Wednesday that dropping the upper age limit to 75-year-olds with no other support in their home, and adding homes with very young children, would ensure more people are protected this winter. The regulator belatedly stepped in to halt the installation of prepayment meters by force in February after repeated warnings from campaign groups and MPs, and only after the Times reported that debt agents working for British Gas ignored signs of vulnerability to fit the meters. Suppliers agreed to the guidance on putting in the devices when households have run up energy debt after an outcry over agents using court-approved entry warrants to break in to install them. Magistrates were told to stop issuing the warrants in England and Wales. Currently, no suppliers are carrying out involuntary installations and they face severe penalties if they do so, unless they meet strict criteria set by Ofgem. Under the new rules, which come into effect on 8 November, suppliers must ensure they are acting in a “fair and responsible way”, with involuntary installations used only as a last resort. Neil Kenward, the director for strategy at Ofgem, said: “Today’s enhanced rules are there to provide protection from bad practice while ensuring that, when needed, and as a matter of last resort, suppliers are using involuntary installations in a fair and responsible way. “Ofgem will be monitoring suppliers’ behaviour closely to ensure they are complying with the spirit and letter of these rules. If that is not the case we will not hesitate to take action.” Amanda Solloway, the minister for energy consumers and affordability, said: “The real test will be seeing these improvements made on the ground. I’ll be watching closely to make sure suppliers are sticking to the letter of the law and will support Ofgem in holding them to account.” skip past newsletter promotion Sign up to Business Today Free daily newsletter Get set for the working day – we'll point you to all the business news and analysis you need every morning Privacy Notice: Newsletters may contain info about charities, online ads, and content funded by outside parties. For more information see our Privacy Policy . We use Google reCaptcha to protect our website and the Google Privacy Policy and Terms of Service apply. after newsletter promotion Separately on Wednesday, Ofgem’s chief executive, Jonathan Brearley, told MPs on the energy security and net zero committee that consumers will face another winter of high bills, and without some of the government support available last winter. He said: “There is a reality for customers this year: that support is not available. So, for many people, their bills will be very similar this year, and possibly worse for some, than they were last year.” Brearley added that there was no reason for suppliers to fall short of industry rules on treatment of customers. “The difference to me between this year and last year is there was all sorts of turmoil in the market. There were many, many risks we were managing; they’re not there this winter. So [suppliers] have run out of excuses,” he said. At a speech in London later on Wednesday, Brearley is expected to tell investors to put “pace over perfection” to rapidly build up energy infrastructure, as MPs and regulators attempt to rebalance Britain’s networks towards green energy.
Related Stories
Latest News
Top news around the world
Academy Awards

‘Oppenheimer’ Reigns at Oscars With Seven Wins, Including Best Picture and Director

Get the latest news about the 2024 Oscars, including nominations, winners, predictions and red carpet fashion at 96th Academy Awards

Around the World

Celebrity News

> Latest News in Media

Watch It
JoJo Siwa Reveals She Spent $50k on This Cosmetic Procedure
April 08, 2024
tilULujKDIA
Gypsy Rose Blanchard Files for Divorce from Ryan Anderson
April 08, 2024
kjqE93AL4AM
Bachelor Nation’s Trista Sutter Shares Update on Husband’s Battle With Lyme Disease | E! News
April 08, 2024
mNBxwEpFN4Y
Alan Tudyk Does All His Disney Voices
April 08, 2024
fkqBY4E9QPs
Bob Iger responds to critics who call Disney "too woke"
April 06, 2024
loZMrwBYVbI
Kirsten Dunst recites a classic cheer from 'Bring it On'
April 06, 2024
VHAca3r0t-k
Dr. Paul Nassif Offers Up Plastic Surgery Warning for Gypsy Rose Blanchard | TMZ
April 09, 2024
cXIyPm8mKGY
Reba McEntire Laughs at Joy Behar's Suggestion 'Jolene' is Anti-Feminist | TMZ TV
April 08, 2024
11Cyp1sH14I
NeNe Leakes Says She's Okay with Cheating If It's Done Respectfully | TMZ TV
April 08, 2024
IsjAeJFgwhk
Ben Affleck and Jennifer Lopez’s wedding was 20 years in the making
April 08, 2024
BU8hh19xtzA
Bianca Censori wears completely sheer tube dress and knee-high stockings for Kanye West outing
April 08, 2024
IkbdMacAuhU
Kelsea Ballerini tells trolls to ‘shut up’ about pantsless CMT Music Awards 2024 performance #shorts
April 08, 2024
G4OSTYyXcOc
TV Schedule
Late Night Show
Watch the latest shows of U.S. top comedians

Sports

Latest sport results, news, videos, interviews and comments
Latest Events
08
Apr
ITALY: Serie A
Udinese - Inter Milan
07
Apr
ENGLAND: Premier League
Manchester United - Liverpool
07
Apr
ENGLAND: Premier League
Tottenham Hotspur - Nottingham Forest
07
Apr
ITALY: Serie A
Juventus - Fiorentina
07
Apr
ENGLAND: Premier League
Sheffield United - Chelsea
07
Apr
ITALY: Serie A
Monza - Napoli
07
Apr
GERMANY: Bundesliga
Wolfsburg - Borussia Monchengladbach
07
Apr
ITALY: Serie A
Verona - Genoa
07
Apr
ITALY: Serie A
Cagliari - Atalanta
07
Apr
GERMANY: Bundesliga
Hoffenheim - Augsburg
07
Apr
ITALY: Serie A
Frosinone - Bologna
06
Apr
GERMANY: Bundesliga
Heidenheim - Bayern Munich
06
Apr
GERMANY: Bundesliga
Borussia Dortmund - Stuttgart
06
Apr
ENGLAND: Premier League
Brighton - Arsenal
06
Apr
ITALY: Serie A
Roma - Lazio
06
Apr
ENGLAND: Premier League
Crystal Palace - Manchester City
06
Apr
ITALY: Serie A
AC Milan - Lecce
04
Apr
ENGLAND: Premier League
Chelsea - Manchester United
04
Apr
ENGLAND: Premier League
Liverpool - Sheffield United
03
Apr
ENGLAND: Premier League
Arsenal - Luton
03
Apr
ENGLAND: Premier League
Manchester City - Aston Villa
02
Apr
ENGLAND: Premier League
West Ham United - Tottenham Hotspur
01
Apr
SPAIN: La Liga
Villarreal - Atletico Madrid
01
Apr
ITALY: Serie A
Lecce - Roma
01
Apr
ITALY: Serie A
Inter Milan - Empoli
31
Mar
ENGLAND: Premier League
Manchester City - Arsenal
31
Mar
SPAIN: La Liga
Real Madrid - Athletic Bilbao
31
Mar
ENGLAND: Premier League
Liverpool - Brighton
30
Mar
SPAIN: La Liga
Barcelona - Las Palmas
30
Mar
ENGLAND: Premier League
Brentford - Manchester United
30
Mar
ITALY: Serie A
Fiorentina - AC Milan
Find us on Instagram
at @feedimo to stay up to date with the latest.
Featured Video You Might Like
zWJ3MxW_HWA L1eLanNeZKg i1XRgbyUtOo -g9Qziqbif8 0vmRhiLHE2U JFCZUoa6MYE UfN5PCF5EUo 2PV55f3-UAg W3y9zuI_F64 -7qCxIccihU pQ9gcOoH9R8 g5MRDEXRk4k
Copyright © 2020 Feedimo. All Rights Reserved.